Privacy policy

Last Updated: October 19, 2026

Introduction

Welcome to Handero. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase our products, or contact our customer service team.

By using our website, you acknowledge the practices described in this policy. We handle personal information in accordance with applicable privacy and data protection laws.

Information We Collect

When you visit or make a purchase from Handero, we may collect the following types of information:

Personal Information: Your name, billing address, shipping address, email address, and phone number when you place an order or contact us.

Order Information: Details about the sofas, couches, chairs, and other furniture products you purchase, along with order history, delivery details, and return or refund requests.

Payment Information: Payment-related information required to complete transactions. Payments may be processed by third-party payment providers. We do not necessarily store your full payment card details on our own systems.

Device and Usage Information: Your IP address, browser type, device information, pages visited, referral sources, and interactions with our website.

Communication Information: Information you provide when contacting customer support, asking product questions, or submitting feedback.

How We Use Your Information

We may use your personal information for the following purposes:

  • To process, confirm, and fulfill your orders.

  • To arrange shipping, delivery, returns, exchanges, and refunds.

  • To communicate with you about purchases and order updates.

  • To respond to questions and provide customer support.

  • To process payments and help detect fraudulent or unauthorized transactions.

  • To improve our website, product selection, and shopping experience.

  • To understand website traffic and evaluate marketing performance.

  • To maintain business records and meet legal obligations.

  • To send promotional communications where permitted by law and in accordance with your preferences.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, analyze website traffic, and improve the browsing experience.

Third-party services may also use cookies for analytics, payment processing, or advertising purposes, depending on the services enabled on our website.

You can manage cookies through your browser settings and, where available, our website's cookie preference tools. Disabling certain cookies may affect some website features.

For additional information, please review our Cookie Policy.

How We Share Your Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services, including:

  • Payment Providers: To process payments and verify transactions.

  • Shipping and Delivery Companies: To deliver orders and provide tracking updates.

  • Ecommerce and Website Providers: To host, maintain, and operate our online store.

  • Analytics Providers: To understand website usage and improve performance.

  • Advertising Partners: To measure marketing effectiveness or provide relevant advertising where permitted by law and subject to applicable privacy choices.

  • Professional Advisors and Authorities: When necessary to comply with legal requirements, protect our rights, prevent fraud, or resolve disputes.

We do not sell personal information for monetary consideration. Certain disclosures or advertising-related data sharing may be treated as a sale or sharing under applicable privacy laws, in which case we will honor relevant rights and opt-out requirements.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer service, maintaining financial records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods depend on the type of information and applicable legal requirements. When information is no longer needed, we take reasonable steps to delete it or de-identify it where appropriate.

Data Security

Handero uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Obtain a portable copy of eligible personal information.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising or personal information sharing.

  • Unsubscribe from promotional emails using the unsubscribe link included in those messages.

To exercise an applicable privacy right, please contact us using the details below. We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.

Third-Party Websites

Our website may contain links to third-party websites or services. These external websites operate independently and may have their own privacy policies and data collection practices.

Handero is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before sharing personal information.

Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13 without appropriate authorization where required by law.

If we become aware that personal information has been collected improperly from a child, we will take reasonable steps to address the situation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website services, technology, or legal requirements.

Any revisions will be posted on this page with an updated last-updated date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Store Name: Handero

Email: info@handero.us

Phone: +1 (719) 310-3111

Address: 830 Kit Carson Ln, Colorado Springs, CO 80920, United States

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (MT)