Terms of service

Last Updated: October 19, 2026

Overview

Welcome to Handero. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to these terms and our applicable policies. Please read them carefully before using our website.

Website Use

By using this website, you confirm that you are legally permitted to enter into a binding agreement under applicable law. You agree to use our website only for lawful purposes and not to engage in activities that could interfere with website operations, compromise security, or violate the rights of others.

We reserve the right to restrict access to our website when reasonably necessary to address violations of these terms or protect our customers and business.

Products and Descriptions

Handero offers sofas, couches, chairs, and other furniture products for residential and everyday use. We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, and specifications are accurate.

Actual product colors may vary depending on screen settings, lighting conditions, and materials. Minor variations in appearance, texture, or finish may also occur.

Product availability, descriptions, and specifications may change without prior notice, subject to applicable law. Customers are encouraged to review product details carefully before placing an order.

Pricing and Payment

Product prices and applicable shipping charges are displayed on our website and during checkout. Prices, promotions, and availability may change without prior notice, but such changes will not retroactively affect confirmed orders except where permitted or required by law.

You agree to provide accurate billing, payment, and contact information when placing an order. Orders are subject to payment authorization and verification.

We reserve the right to refuse or cancel an order in circumstances such as suspected fraud, product unavailability, or pricing errors, subject to applicable law. If payment has already been collected for a canceled order, an applicable refund will be arranged.

Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the selected products. An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted.

We may limit, refuse, or cancel orders for legitimate reasons, including inventory limitations, inaccurate information, payment issues, or suspected unauthorized transactions.

If an order is canceled after payment has been collected, we will notify you as appropriate and arrange any applicable refund in accordance with applicable law.

Shipping and Delivery

Handero aims to process and deliver orders within the estimated timeframes stated in our Shipping Policy.

Our standard shipping rates are:

• Orders of $150 or more qualify for free shipping.

• Orders under $150 are subject to a flat shipping fee of $7.95.

Orders are generally processed within 1–3 business days, and delivery typically takes 8–13 business days after processing. These timeframes are estimates and may vary due to product availability, carrier operations, weather, holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information. For additional details, please review our Shipping Policy.

Returns and Refunds

Eligible items may be returned within 30 days of delivery, subject to the conditions outlined in our Return and Refund Policy.

Items generally must be unused, in their original condition, and accompanied by the relevant order information. Return shipping costs for change-of-mind returns are generally the customer's responsibility unless otherwise stated or required by law.

Please contact our customer service team before returning an item. Refunds, replacements, and other return-related matters will be handled according to our published policies and applicable law.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have not yet been processed or shipped may be eligible for cancellation.

Once an order has shipped, cancellation may no longer be possible. In such cases, you may need to follow the return procedure described in our Return and Refund Policy.

Intellectual Property

Unless otherwise indicated, the text, images, logos, graphics, product descriptions, designs, and other materials on our website are owned by Handero or used with authorization.

You may access and use these materials for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit website content without appropriate permission, except as permitted by applicable law.

Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, website functionality, and other business operations. We may also provide links to external websites for convenience.

Third-party services may be governed by their own terms and privacy policies. Handero does not control all third-party services and is not responsible for their independent practices, except where applicable law provides otherwise.

Prohibited Activities

When using our website, you agree not to:

• Violate applicable laws or regulations.

• Submit false, misleading, or fraudulent information.

• Attempt to compromise website security or functionality.

• Introduce malicious software or unauthorized code.

• Copy or misuse website content without authorization.

• Use our website to conduct fraudulent or unauthorized transactions.

We may take reasonable steps to investigate suspected violations and protect our website, customers, and business.

Disclaimer of Warranties

We make reasonable efforts to maintain accurate website information and reliable services. However, to the extent permitted by applicable law, we do not guarantee that website access will always be uninterrupted, error-free, or free from technical issues.

Nothing in these terms excludes or limits any warranty, statutory protection, or consumer right that cannot legally be excluded or limited.

Limitation of Liability

To the extent permitted by applicable law, Handero will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these terms limits liability where such limitation is prohibited by law, including any liability that cannot legally be excluded under applicable consumer protection rules.

Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that your information will be handled as described in our Privacy Policy and in accordance with applicable law.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, website features, or legal requirements.

Revisions will be posted on this page with an updated last-updated date. Changes will take effect as permitted by law, and we encourage you to review these terms periodically.

Governing Law

These Terms of Service are governed by applicable law, without overriding any mandatory consumer protection rights that may apply to you. Disputes will be handled by a court or other competent authority with appropriate jurisdiction.

Contact Information

If you have questions about these Terms of Service, please contact us:

Store Name: Handero

Email: info@handero.us

Phone: +1 (719) 310-3111

Address: 830 Kit Carson Ln, Colorado Springs, CO 80920, United States

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (MT)