Refund policy

Last Updated: October 19, 2026

At Handero, we want you to feel confident when shopping for sofas, couches, chairs, and other furniture. If your purchase does not meet your expectations, we offer a 30-day return period from the date of delivery, subject to the conditions outlined in this policy.

Return Eligibility

To qualify for a return, the following conditions generally apply:

  • Return requests must be submitted within 30 days of delivery.

  • Items must be unused, in their original condition, and free from damage caused after delivery.

  • Products should include their original packaging, accessories, and components whenever possible.

  • Proof of purchase or a valid order number must be provided.

Certain products may be excluded from return where permitted by applicable law. Please contact our customer service team before sending any item back.

How to Request a Return

To start a return, email info@handero.us with your order number, the product you wish to return, and the reason for your request.

If the item arrives damaged, defective, or incorrect, please include clear photos of the issue to help us assess your request.

Our customer service team will review your request and provide return instructions if it is approved. Please do not ship any item back before receiving authorization and the appropriate return instructions.

Return Shipping Costs

For returns due to a change of mind or personal preference, customers are generally responsible for return shipping costs unless otherwise stated.

If an item arrives damaged, defective, or incorrect, please contact us before arranging a return. We will review the circumstances and determine an appropriate resolution in accordance with applicable law.

Original shipping fees may be non-refundable for change-of-mind returns, except where otherwise required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your furniture arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide your order number, a description of the problem, and clear photos when applicable. We will review the information and work with you to determine an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

Refund Policy

Once an authorized return has been received and inspected, we will notify you of the refund decision.

If approved, the refund will generally be issued to your original payment method. Please allow 5–10 business days for processing after approval. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

If a refund is not approved, we will explain the reason and advise you of any available options.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have not yet been processed or shipped may be eligible for ca